CINCUp 2025 brought the industry together in Austin for what felt like equal parts reunion, masterclass, and rallying cry. From ranch tours to breakout rooms, one idea kept surfacing: technology only matters if it helps people. Across keynotes, panels, and impromptu conversations, four themes rang loud and clear—and they shine a spotlight on TechCollect’s purpose.
Relationships First, Tech Second
Yes, we all came to talk software, but the best sessions kept returning to people. Executive panels on digital adoption and resident engagement reinforced that the future belongs to teams who use tech to strengthen, not replace, the human relationships at the heart of every community. When tools remove friction, managers get time back to coach Boards, answer real homeowner questions, and run communities, not inboxes. The companies getting this right are present and fuel purpose.
Loyalty in a World of Automation
Keynote speaker Andrew Davis delivered a captivating presentation that tied technology to customer loyalty. His message on creating a loyalty loop was perfectly timed in today’s world of automation and consumer behavior. As managers adopt new digital tools, it is not enough to simply streamline processes. The real opportunity is to use automation to build trust, repeat engagement, and long-term loyalty with homeowners. Davis showed how intentional communication and thoughtful touch points can transform ordinary transactions into lasting relationships.
Less Tedious, More Meaningful (How TechCollect Helps)
One of the clearest signals this week was that teams are done with busywork that burns time and goodwill. That is why TechCollect exists. We automate AR recovery grunt work so managers and boards can focus on higher-value conversations and community outcomes. Over 90% of cases resolve before legal escalation when you lead with clear, friendly, multi-channel nudges. You get measurable savings and a kinder homeowner experience. Most importantly, managers gain time to lead instead of chase down late payments.
You may know what we do, but do you know why we do it? Our founder Gar Liebler, CMCA, shared his “why” with CINC Systems executives at CINCUp, our high calling of community. The mission is bigger than faster AR, it is about restoring harmony in neighborhoods by resolving issues early, respectfully, and transparently.
Adapt Now or Get Left Behind
CINC Systems CEO Ryan Davis underscored what everyone felt in the rooms: the pace of change is not slowing. If you wait for a perfect moment to adopt AI-powered solutions, you are already behind the teams who are learning, iterating, and compounding gains today. The leaders winning in 2025 are moving from pilots to practices, standardizing what works and retiring what does not. This is not about shiny objects, it is about competitive readiness.
Bottom line: community association management is evolving fast. Integrated tools, adoption-minded cultures, and a people-first approach are separating the top performers from the pack.
Between sessions, we kicked off the week with a once-in-a-lifetime tour of HeartBrand’s Akaushi herd through 1,500 acres of Central Texas. It set the tone: stewardship, quality, and care pay off over the long run. That is the same mindset great management companies are applying to their tech stacks and resident experiences.
Ready to See TechCollect in Action?
If you resonated with “less tedious, more meaningful,” you will love what TechCollect does for AR. Early, empathetic outreach across channels. Clear payment options and automated plan administration. Real-time visibility for managers and boards. Fewer escalations, lower costs, happier communities. Book a demo with TechCollect and let’s turn those CINCUp takeaways into measurable wins this quarter.
