The rise of Generative AI (GenAI) is reshaping community association management, providing powerful tools that streamline operations, improve homeowner experiences, and enhance financial oversight. But as with any transformative technology, adoption and usage vary, and not all solutions are created equal.
In a soon-to-be-released report, we surveyed homeowners and Board Members who currently have GenAI in their HOA and COA management software to assess how often they use various AI-powered features. We also asked them questions about ways in which GenAI can improve their financial health and community engagement, and what solutions they would like to see offered through their management company in the future. In this article, we give you a preview into their feedback so that you can begin thinking about your evaluation of GenAI use cases.
Where Is GenAI Being Used Most in HOAs and COAs?
Our survey covered key GenAI use cases, including:
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- CC&R Regulations Assistance: AI answering homeowner questions about community rules
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- Amenities Booking: AI checking and reserving clubhouse, gym, or pool access
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- Payment Processing: AI providing account balances and payment reminders
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- Work Order Management: AI helping track and update maintenance requests
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- Violations Management: AI explaining violation notices and next steps
- Architectural Requests (ACC Management): AI tracking and updating architectural modifications
What We Learned:
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- Most Used AI Features: Amenities booking and payment management led the way as the most frequently used AI-powered features. Homeowners and Boards found AI especially helpful in handling common inquiries quickly and efficiently.
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- Potential Security Concerns: Twenty-nine percent of homeowners reported never using AI for payments, suggesting ongoing trust issues with AI managing financial data.
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- Room for Knowledge: Some respondents noted that they did not have the functionality for AI for tasks like managing violations or processing architectural requests – however, it is likely that their solution absolutely can support these needs, based on the technology offered to their communities. This underscores the need for broader adoption and better communication around available AI functionalities.
What HOA and COA Boards Want Next from AI
Looking beyond current usage, we asked HOA and COA Boards which future AI capabilities would be most valuable for community management.
Top AI Features Boards Want:
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- Managing Delinquent Accounts and Collections Automation: AI-driven reminders and legal compliance tools
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- Financial Health and Budgeting Assistance: AI-generated financial reports and invoice tracking
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- Reserve Funding Insights: AI analyzing reserve funds and suggesting funding improvements
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- Resale Document Automation: AI streamlining time-consuming resale paperwork
Lower-Priority AI Features:
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- Project Planning and Management: Considered useful but less urgent than financial and compliance tools
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- Advanced Analytics and Reporting: Valued by some, but not as essential as automation for day-to-day tasks
The trend is clear. Boards prioritize AI tools that handle complex tasks that often require education on legislative rules and regulations. They are less concerned with tasks that can be managed without significant HOA/COA knowledge. By prioritizing GenAI investments for complex Board needs, management companies will create a competitive edge for their clients and prospective clients. What’s more, providing tools that alleviate Boards from HOA/COA education will likely improve new Board Member recruitment.
What’s Next? Get the First-Ever GenAI Buyer’s Guide for HOA and COA Management
The future of HOA and COA management is AI-powered, but not all AI solutions are created equal. There’s a clear difference between buzzword product launches and solutions that create real value to the community, and to use GenAI effectively, it’s important to know the difference between hype and value.
To help management companies make smart, strategic AI investments, we have created the first-ever GenAI Buyer’s Guide for Community Association Management.
Inside the Guide:
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- Real-world AI use cases in community management
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- Key questions to ask AI solution providers before investing
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- ROI calculations to measure AI’s impact on financial recovery
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- A full GenAI Buyer’s Checklist for management companies
Be the first to access the guide when it is released. Enter your email below, and we will send you an exclusive copy as soon as it is available!
