The 2025 CAI National Conference was an incredible week for us at TechCollect, where we had the opportunity to connect with our clients, showcase our solution to new clients, and learn key insights from industry experts. From the parties to a powerful keynote performance by Five for Fighting’s John Ondrasik, the event reminded us why this industry continues to grow, evolve, and inspire. As we head home with more flags, more credentials, and more connections, we wanted to share our five key takeaways from this year’s conference:
The Keynote That Hit Home: Little Things Become Big Things
Friday morning’s keynote from John Ondrasik wasn’t just a concert, but a call to action. His message, rooted in awareness, resilience, and the impact of small, intentional efforts, resonated deeply with CAM professionals. As Ondrasik shared through both his words and music, the little things we do – listening more closely, communicating more clearly, automating thoughtfully – can lead to transformational results for the communities we serve.
Community Manager Workloads Are Reaching a Breaking Point
Session after session echoed the same theme: community managers are overwhelmed. From email overload and paper-heavy processes to increasing regulatory demands, CAM professionals are stretched thin. One panel noted that without better support and systems, burnout will continue to rise and with it, turnover. The conversation reinforced the need for tech solutions that reduce friction, eliminate repetitive tasks, and create space for strategic, human-centered work.
GenAI Is Only as Good as the ROI It Produces
This year’s technology launches made one thing clear: GenAI is here to stay, but management company executives are wary of buzz over real results. Attendees packed into sessions to learn how GenAI is helping management companies reduce manual workloads, improve communication, and drive tangible ROI through faster collections and smarter decision-making. The energy wasn’t around flashy features; it was about applicable AI that’s solving actual business problems.
Collections Must Evolve, For Everyone’s Sake
Several sessions took a hard look at collections processes, with many attendees admitting their current approach is still overly legal, slow, and expensive. Forward-thinking companies are now turning to more compassionate and data-driven solutions like Equity Experts’ Past Due Recovery program – all with the goal to recover AR efficiently, respectfully, and with less legal escalation. It’s a win for homeowners, boards, and bottom lines – and a sign that this part of the business is finally evolving for the better.
TechCollect Turned Heads: Here’s Why
We may be biased, but TechCollect was front and center of the conversation related to GenAI, collections, and workload reduction. With our ability to recover 85% of assessments before attorney involvement, automate compliance based on state laws, and cut legal costs through GenAI-driven workflows, TechCollect showed up as more than just another software; it’s a scalable solution to a real problem. We were also proud to introduce CAMCounsel, Equity Experts’ latest solution designed to automate lien filing and address compliance challenges.
As we all return to our communities – from Minnesota to Miami – there’s no doubt that we’re bringing back more than swag and badges. We’re returning with ideas, energy, and a renewed commitment to serve smarter, lead stronger, and support the people who make our communities work.
Want to learn more about how TechCollect and Equity Experts are driving real results?
Book a demo or explore our recovery platform today.
