This year’s Vantaca Vision in Washington, D.C., brought together industry leaders, innovators, and community association management professionals to discuss the future of HOA and COA living. From groundbreaking AI announcements, to redefined AR strategies, to actionable techniques for employee engagement, the event was truly one for the books. Here are the key highlights from the week that excited us most about the future of community management:
AI Takes Center Stage: The Introduction of HOAi and Scout
One of the biggest announcements at Vantaca Vision was Vantaca’s acquisition of HOAi, a pioneering AI technology provider in the HOA management space. This acquisition represents a significant leap forward in the industry’s journey toward automation and efficiency. HOAi brings advanced AI capabilities that streamline financial processes, automate document management, and enhance communication workflows.
With the introduction of Scout, Vantaca’s new Everyday AI assistant, community managers now have access to streamlined operational support directly within the Vantaca platform. Scout simplifies daily tasks, reduces manual effort, and improves team productivity. Meanwhile, HOAi, operating as a standalone transformational AI solution, tackles complex workflows, driving unmatched efficiency and innovation for both Vantaca customers and other management companies.
“This acquisition is a game-changer in our mission to build the future of community management,” said Ben Currin, CEO of Vantaca. “By integrating HOAi’s advanced AI capabilities, we’re ensuring rapid development and deployment of next-generation solutions that significantly enhance operational efficiency and the overall customer experience.”
The combination of Vantaca’s platform, HOAi’s AI expertise, and TechCollect’s innovative AR solution positions these technologies as a unified force driving the future of community management. Together, we revolutionize compliance, streamline operational workflows, enhance customer satisfaction, and transform collections into a seamless, revenue-generating process, setting new benchmarks for the entire industry.
Collections as a Revenue Center: AI-Powered Integration with Vantaca
At Vantaca Vision, Gar Liebler’s session on transforming collections into a revenue center drew significant attention, especially when paired with AI workflows that are proven to improve AR recovery by over 70 percent prior to attorney involvement. The collaboration between Vantaca and TechCollect demonstrates how collections can evolve from a labor-intensive and costly process into a powerful revenue-generating strategy.
The integration of TechCollect with Vantaca enables community management companies to automatically collect delinquencies through AI-driven workflows, cutting down on legal fees and administrative work. With personalized communication tailored to each homeowner’s needs, AI optimizes the collections process by improving engagement, reducing delinquent accounts, and shortening collection timelines. By eliminating the need for third-party legal involvement, TechCollect’s platform keeps costs low while increasing efficiency.
The results speak for themselves. Through automation, the average community can see up to 10% additional top-line revenue with zero labor. This not only boosts financial health but also enhances relationships with homeowners, fostering a positive community atmosphere. The integration between Vantaca and TechCollect allows for faster, smarter, and more transparent collections, which ultimately benefits management companies and homeowners alike.
This integration allows management companies to proactively address delinquency, reducing the need for legal escalation and preserving valuable community relationships. The potential for 72% savings in legal and collections costs further underscores the financial advantage of using AI in collections, making it a key differentiator in today’s competitive HOA management landscape.
Employee Engagement Strategies with Stan Phelps
Keynote speaker Stan Phelps captivated the audience with insights from his “Purple Goldfish” and “Green Goldfish” frameworks, focusing on customer and employee engagement. Phelps shared the importance of exceeding expectations and how small, meaningful actions can create lasting impact. His actionable advice inspired attendees to create workplace environments that energize employees and foster loyalty, which is especially critical in an industry as demanding as community management.
Stan Phelps’ message aligns perfectly with the potential of AI-driven tools like HOAi, Vantaca Scout, and TechCollect. These technologies empower community management companies to deliver the “small, meaningful actions” that Phelps emphasized – whether through personalized homeowner communication, seamless task automation, or proactive problem-solving. Our combination of superior service and state-of-the-art technology go beyond basic service delivery, fostering stronger employee engagement, building homeowner trust, and creating thriving communities.
The Vantaca Vision Experience
Beyond the keynotes and breakout sessions, Vantaca Vision 2024 delivered unforgettable experiences. From the prestigious Vantys Awards to the Customer Appreciation Party at the International Spy Museum, the conference celebrated collaboration and innovation across the industry. Networking events like speed networking and peer groups provided opportunities to share ideas and strengthen relationships, leaving attendees motivated to drive meaningful change in their organizations.
Looking Ahead
Vantaca Vision 2024 was more than a conference. It was a call to action for the future of community management. The introduction of groundbreaking AI tools like HOAi and Scout, combined with insights on collections and employee engagement, showcased how innovation can solve industry challenges and elevate community management practices.
Ready to take the next step? Reach out to us to learn more about our seamless integration with Vantaca and our free trial offer for up to ten communities. With TechCollect and Vantaca, you have nothing to lose, and only revenue to gain.
