AR recovery is growing in importance – and executives in community association management are taking notice.
As economic uncertainty leads to accounts receivable uncertainty, many management companies are preparing for more homeowners to fall past due on their monthly fees. This means less reserves funding, more special assessments, and more financial strain for HOA/COA Boards. But rather than simply expecting a doomsday scenario, we can use a combination of empathy and technology to proactively recover delinquencies.
Gar Liebler, the founder of TechCollect, was recently featured in Common Ground, the official publication of the Community Associations Institute. In the article, Gar offers a forward-looking view on how AI is reshaping accounts receivable (AR) recovery – and why the right technology matters more than ever.
As the community association management (CAM) industry faces growing challenges with delinquency, legal costs, and owner engagement, Gar makes one thing clear: it’s not enough to automate for automation’s sake. Successful innovation must solve real problems, deliver measurable ROI, and strengthen communities from the ground up.
In Gar’s words:
“Don’t underestimate the potential to improve one of the most challenging and costly aspects of community management. Identifying delinquencies likely to resolve without legal action will save money and improve relationships. Using technology to engage these owners through various methods of communication while offering broader payment options will naturally separate those who have the ability and the desire to pay their assessments from others.”
In this article, Gar dives into why applicable AI – technology that drives real outcomes, not just noise – is crucial to the future of community management. It also highlights the importance of finding solutions that support compliance, homeowner trust, and board leadership during uncertain economic times.
Want to read Gar’s full perspective? Check out the full article in Common Ground here:
Read the Article
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