Onboarding a New Software Tool for your Management Company? It Doesn’t Have to be Complicated.

new software

As a management company executive, you may recognize how important it is to implement new technology to drive efficiency and new revenue opportunities. But one of the biggest reasons why you may be hesitant to move forward with a new vendor may have nothing to do with the product. From board communications to employee training, adopting new tools often feels like a headache rather than an efficiency boost. You might find yourself saying “not right now” to many new technologies instead of a straightforward “no.”

Here are some strategies you can implement to turn your “not right now” into a “yes right now” without disrupting your everyday business. 

Involve Your Team from the Beginning

Getting buy-in from your team is crucial. When introducing a new tool, engage team members early in the process to gather their input and address any concerns they may have. This approach can prevent resistance and foster a sense of ownership. If you can, select 1-2 team members to be the “product owners” in managing the launch plan for the product as well. This will empower and excite them to communicate the technology to your clientele while relieving you of onboarding duties. 

Sell the Long-Term Benefits

It’s easy to get bogged down by the learning curve of new software. Focus on the long-term benefits to gain support from your team and board members. Share specific examples of how the tool will make daily tasks easier, improve communication, or generate new revenue opportunities over time. For instance, TechCollect’s AI-driven workflow solution helps management companies reduce manual collections work, which ultimately lowers costs and improves cash flow. By shifting the focus to outcomes, you can show that the initial investment in time will pay off in enhanced operational efficiency and financial health.

Identify Key Client Opportunities

Consider specific clients who would benefit most from the new tool. Perhaps you have certain boards that are struggling with collections or resident engagement; highlight how the software directly addresses these pain points. By implementing the tool with clients who need it most, you can create early success stories that build confidence in the software across your team and client base. Once other clients see the results, they’ll be more inclined to embrace the technology themselves.

Ask For Help from your Vendor Partner

A trusted vendor partner can be a valuable resource during the onboarding process. TechCollect, for example, offers a hands-on approach to onboarding, with dedicated support to help you maximize the platform’s potential. Many vendors also offer co-branded marketing assets and communication samples, so you don’t have to have the burden of launch fully on you. Don’t hesitate to ask for the assistance you need to ensure a smooth transition.

Start with a Trial Run

Where possible, ask a vendor to conduct a trial on a set number of communities for you. This will help you and your team understand the benefits in terms of workload relief, and you will be able to recognize the revenue potential. TechCollect offers a free trial for up to ten communities for this very reason – you get to try the product, see how onboarding works first-hand before a full commitment, and best of all, you get to keep all the revenue you incur during the trial period.

Adopting a new software tool doesn’t have to be an overwhelming task. By engaging your team, focusing on long-term benefits, targeting the right clients, and leveraging support from your vendor partner, you can transform a challenging transition into a streamlined, efficient process that delivers meaningful results.

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